Scout products are made exclusively of high-quality materials. All textiles used are water-repallent. Materials and manufacturing processes are subject to regular controls. In addition to your statutory legal rights, we therefore grant for all Scout schoolbags a 3-year warranty from the date of purchase which applies to workmanship and materials. The guarantee does not cover external batteries.
In case of defects in materials and/or workmanship detected during this period, please return the product to your dealer before the warranty expires and we will repair the defect or provide a replacement product. At our own discretion we will either repair or replace the product. We assume the costs of remedying any defects but we will not assume any other costs which may arise in connection with the warranty claim (i.e. transport or mailing expenses).
The warranty does not cover defects which were caused by normal wear and tear, improper use, accident, chemicals and extreme temperatures.
Defects which are not covered by the warranty terms can – as long as a repair is still feasible – be repaired against charging the cost of repair either through your dealer or the Scout Service.
Please note: if strong forces act upon the schoolbag – for example when a child is sitting on the schoolbag – the interior bar system can get deformed. In this case, the schoolbag will no longer stand up straight on its own. This corresponds to improper use and thus is not covered by warranty.
If you want to submit a warranty claim please present to your dealer your warranty card showing the date of purchase which must have been filled in by this dealer beforehand.
Subject to technical modifications.
Our Scout service team is happy to help you.
Phone: +49 9122 796-65, +49 9122 796-32